Payment must reflect first
Orders are prepared for collection, production or delivery only once payment has reflected and has been confirmed by our team.
Payment, Returns & Refunds
Returns & Refunds Policy for Concrete Pot Orders
Thank you for supporting Premium Plant Pots Pty Ltd. This policy explains how payments, cancellations, returns and refunds are handled for concrete plant pots, planters, troughs and hard-landscaping products before orders are prepared, produced, collected or delivered.
Overview
Policy Summary
This policy explains how Premium Plant Pots Pty Ltd handles payments, cancellations, unavailable products, returns and refunds for concrete pots, planters, troughs and related hard-landscaping products.
No automatic reservation
Concrete pots, production slots and delivery bookings are not reserved until payment is confirmed, unless agreed in writing.
Custom-made products
Made-to-order, special-order or production-started concrete pots may not qualify for cancellation once preparation has begun.
Delivery fees
Delivery and return transport fees are generally non-refundable once dispatch, transport or delivery arrangements have started.
Section 1
Payment Terms
- Orders are prepared for collection, production or delivery only once payment has been received and confirmed in Premium Plant Pots Pty Ltd’s bank account.
- Proof of payment does not guarantee that payment has reflected. Orders are processed only after funds are confirmed.
- Collection and delivery dates cannot be guaranteed until payment has reflected and the order has been approved by our sales team.
- Products, delivery bookings and production slots operate on a first-paid, first-served basis.
- No concrete pots, planters or related products will be reserved until payment has successfully reflected, unless otherwise agreed in writing by Premium Plant Pots Pty Ltd.
Payment note: Please email proof of payment to payments@premiumplantpots.com once your order has been approved.
Section 2
Cancellation Policy
- Cancellation requests must be submitted in writing by email to sales@premiumplantpots.com .
- A cancellation is valid only once it has been reviewed and confirmed in writing by Premium Plant Pots Pty Ltd.
- For hard-landscaping products, including concrete pots and planters, a minimum of 7 days’ notice is required for a full refund where the product has not yet gone into production, preparation, loading or dispatch.
- Custom-made, made-to-order, special-order or production-started concrete pots cannot be cancelled once production has started.
- If an order is cancelled after the truck has left our premises, the customer remains liable for the full delivery fee, whether or not the goods are accepted on site.
- If the customer cancels at the delivery point, the delivery fee and any reasonable transport, handling or administrative costs may be deducted from any approved refund.
Important: Orders that have already been manufactured, loaded, dispatched, delivered or specially prepared may not qualify for cancellation or refund.
Section 3
Refund Policy
- Refunds are subject to inspection, approval and confirmation by Premium Plant Pots Pty Ltd.
- Refunds may be considered where the product is unavailable, incorrectly supplied, defective on delivery, or approved for return under this policy.
- Refunds are not automatic and may be declined where goods have been used, installed, damaged after delivery, altered, mishandled or returned outside the allowed return period.
- If a return is approved, the customer is responsible for return transport costs unless Premium Plant Pots Pty Ltd confirms otherwise in writing.
- Shipping, delivery and transport costs are non-refundable unless otherwise required by law or confirmed in writing by Premium Plant Pots Pty Ltd.
Section 5
Return Conditions
To qualify for review, returned products must meet all applicable conditions below.
The item must be unused.
The item must be in its original packaging where applicable.
The item must be clean, saleable and undamaged.
The return request must be made within 30 days of purchase or delivery.
The customer must provide proof of purchase.
The customer must return the item at their own cost unless otherwise agreed in writing.
Inspection required: Once returned items have been inspected and confirmed to meet the required conditions, a refund, replacement or credit may be processed.
Section 6
Delivery Fees & Return Transport
- Delivery fees are non-refundable once transport has been arranged, dispatched or completed.
- If an order is cancelled after dispatch, the customer remains liable for the delivery fee.
- Return transport is the customer’s responsibility unless Premium Plant Pots Pty Ltd confirms in writing that it will arrange or cover collection.
- If return transport is arranged by Premium Plant Pots Pty Ltd, the reasonable return cost may be deducted from the approved refund.
Section 7
Refund Processing
- Refunds will be considered only once payment has fully reflected in Premium Plant Pots Pty Ltd’s bank account.
- Refunds will not be processed solely on the basis of proof of payment.
- Approved refunds are processed after required checks have been completed, including payment verification, order status review, return inspection where applicable and refund eligibility confirmation.
- Refunds are paid to the verified payer or original payment source unless otherwise agreed in writing.
Section 8
Returns & Refunds Assistance
For cancellations, return requests, refund queries or product availability concerns, contact Premium Plant Pots Pty Ltd before returning any goods.
